Frequently Asked Questions

Our experiences are offered on a risk-free consignment model, meaning you do not purchase the package unless it sells at your event.

We provide a net cost for each experience, and your organization determines the opening bid and fundraising strategy. If a package does not meet your minimum fundraising goal and remains unsold, there is no obligation to purchase it and no fee is incurred.

Any funds raised above the package cost are retained by your organization to support your mission.

Yes. Every Auction Packages experience includes a comprehensive suite of marketing materials designed to help maximize bidder engagement and fundraising results.

Depending on the package, materials may include:

• Cinematic promotional videos
• Event-ready package PDFs
• High-resolution images
• Social media graphics
• Digital marketing assets
• Posters and display materials

These resources can be used across live, silent, online, and mobile auctions to help showcase the experience, build excitement, and drive bidding activity. Our team is also available to provide guidance on best practices for promoting experiences before and during your event.

Most of our experiences are designed for two to four guests. For organizations seeking options for larger groups, we offer a wide selection of private residence experiences, many of which accommodate four to ten guests.

Our team has access to a broad portfolio of residences and group-friendly travel experiences and would be happy to discuss options that best fit your event and audience.

Please call us at 888-857-2257 to explore available opportunities.

Yes. We are committed to helping our customers curate experiences that complement their fundraising goals and audience interests.

Many of our experiences can be customized to better align with your event objectives, provided there is adequate lead time for planning and coordination. Advance planning allows our team to thoughtfully design and deliver a seamless experience for both your organization and your supporters.

The majority of our experiences allow winners one year to book and two years to travel from the date they receive their redemption voucher.

Some experiences may have different timelines. For example, certain Mexico packages require activation of a unique access code within 12 months, with travel booked and completed within 18 months of receiving the code.

Specific booking and travel deadlines are always outlined in the package details and terms and conditions.

Yes. Most of our experiences are available in multiple quantities, which can create a significant fundraising opportunity.

Many organizations successfully sell the same experience to multiple bidders, increasing total revenue while maintaining fairness for participants. As a best practice, identical experiences should be sold at the same price to ensure a positive bidder experience.

Many organizations also offer select experiences as a fixed-price “Buy Now” opportunity with multiple quantities available.

Our Fundraising Specialists are available to help our customers select the right experiences and answer questions before their event.

Once winners have been identified, our Travel Services team works directly with them throughout the booking process. From redemption to travel planning, our team provides personalized support to help ensure a seamless and enjoyable experience.

Yes. Our team provides guidance on starting bids, sales strategies, and fundraising best practices based on years of experience supporting nonprofit events.

While results vary by event, many organizations generate significant revenue above the package cost. As a general best practice, we often recommend opening bidding at approximately a 15% margin above cost to create momentum and encourage participation.

Our team is happy to discuss strategies tailored to your audience, fundraising goals, and event format.

We recommend providing winners with the Package Details One-Pager (PDF) included with their experience. This professionally designed resource features a detailed package description, highlights, imagery, and everything included with the experience. It’s ideal for use as a display piece at your event and as a take-home reference for your winner.

We also recommend including the applicable Terms of Use for the experience. The most current Terms of Use are available on the experience page of our website and should be shared with the winner to ensure they have the latest package details and redemption requirements.

You may also provide a winner letter explaining the redemption process and expected timeline. To make this process simple and consistent, our team provides editable winner communication templates in Microsoft Word, PDF, and Canva formats.

Yes. Once payment has been received and winner information has been submitted, our Travel Services team contacts the winner directly and begins the redemption process.

A redemption voucher is typically issued promptly, allowing the winner to begin planning their experience.

After receiving their redemption voucher and unique redemption code, winners simply contact our Travel Services team when they are ready to begin planning their trip.

A dedicated Travel Services Specialist will guide them through the booking process, answer questions, and coordinate the details of their experience. Our goal is to provide exceptional service and ensure every winner feels well cared for from start to finish.

Yes. Many experiences can be customized with additional nights, upgraded accommodations, premium excursions, transportation options, and other enhancements.

Any available upgrades, modifications, or add-ons are subject to availability and may be purchased directly by the winner at the time of booking.

Our Travel Services team is happy to discuss available options and provide pricing for any enhancements.